PT | EN
1. IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE
We take active measures to ensure that all information provided on our website is secure and confidential. Our website is protective by an SSL Certificate which, is a common security standard used for online shopping to protect your credit card information. This protection activates a padlock and permits a secure connection from a web server to a browser.
2. DELIVERY
We currently deliver worldwide.
3. DO I HAVE TO REGISTER WITH THE SECRET CORK ONLINE SHOP TO PURCHASE ITEMS
Yes, you must register first, this registrantion allows you to quick buy, track requests and add to favorites.
4. HOW DO I REGISTER WITH THE SECRET CORK ONLINE SHOP
We are pleased that you wish to register with our Onlineshop. You can set up your own customer account in just a few simple steps. To do this, click on "Login" in the top right hand corner of the page. This link will take you to our online form. Please enter the customer information requested (All the fields are required). The SECRET CORK team hopes you enjoy your shopping visit!
5. WHEN WILL I RECEIVE MY ORDER/HOW LONG DOES DELIVERY TAKE
Without prejudice to the provisions concerning the availability of the products, the order will be sent in the next 2 working days after payment confirmation. SECRET CORK shall send the order only after settlement of the respective total value. For deliveries inside European Union (EU) SECRET CORK estimates a delivery date within 3 to 5 working days after postage. For deliveries outside EU, a delivery date within 7-10 working days is expected. However, due to delays in customs clearance (for non EU deliveries) and in special occasions and seasons (as Christmas) the above estimated dates may be extended. For Express delivery, please contact: info@secretcork.com
6. TRACKING AND DELIVERY
SECRET CORK will inform its customers of the tracking number mentioned in each package and the relevant sites to trace the package path. Customer should inform correct address for delivery and provide the necessary conditions to receive the products in that address. SECRET CORK will not be liable for any delay or impossibility of delivery due to insufficient or unknown address or due to the absence of a recipient in the delivery address. In the event delivery cannot be made due to customer fault, contract shall be considered as terminated without refund of any amounts paid by the customer.
7. WHAT ARE THE SHIPPING COSTS
All orders from the SECRET CORK Online Shop are subject to a fixed shipping fee: (Free shipping on orders to Portugal), (Free worldwide shipping on orders over 200€), SHIPPING FEE TO EUROPE 15€, SHIPPING FEE TO REST OF THE WORLD 30€, For deliveries outside Europe, further costs may be incurred (customs fees and import sales tax) on importation into a third country. These other costs are the responsibility of the customer.
8. PAYMENTS
Customers can use the following payments modes: a) PayPal account; b) Credit cards; which accepts VISA, Master, AMEX and Maestro cards.
9. MAINTENANCE
SECRET CORK items are one of a kind. Their handcrafting, raw materials and subtle colour variations make each product an utterly unique piece. Our raw materials are sourced from Portugal and we pay special attention to their sustainability and ecological influences. Cork has all natural qualities, which other materials only acquire through complex processing. It is water-resistant, hypoallergenic, recyclable and exceptionally easy to maintain. A damp cloth, and a little liquid soap is all you need to keep it looking great. Wipe off any excess soap and allow to dry naturally. Cork is a natural product and therefore it responds to its environment. Sometimes it is darkening with prolonged use and skin contact.
10. WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. We do our best to speed up processing and shipping times, hence there is a small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@secretcork.com as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it.
11. CAN I CONTACT SECRET CORK DIRECTLY
We can offer you full and personal support, you can contact us on working days between 09.00 and 18.00 with any individual queries. Phone Number: +351 914 552 882 We're looking forward to hearing from you! If you have a query outside of these hours, please write an email to info@secretcork.com. We will get back to you personally as soon as possible.

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