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Terms & Conditions

1. DUTIES AND INTERNATIONAL FEES

1.1 Typically, applicable customs or import duties are charged on a shipment have to be paid by the receiver (also applicable to retail and wholesale customers). These fees are paid to your local carrier or government. These fees when the package arrives at its destination country.  Fees are not implemented or collected by SECRET CORK, and thus cannot be refunded.  SECRET CORK does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country.  We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.

 

2. OUR WARRANTY POLICY

2.1 SECRET CORK 1 year limited warranty is subject to the following conditions:

SECRET CORK merchandise purchased FULL PRICE on our website is effective within 1 year of the purchase date.

A copy of your order confirmation must be provided to validate the warranty;

SECRET CORK shall not be liable under this warranty if any damage or defect result from (I) misuse, abuse, neglect (II) accidental (III) any modifications or alterations made (IV) wear and tear;

If the item is no longer available, we will substitute the item for one of equal value, at our discretion.

 

3. PRICES

3.1 Unless otherwise is expressly mentioned, all prices mentioned in this Site are presented in Euros, and include the Value Added Tax (VAT) applicable at the date of invoice.

3.2 If a pricing error is detected during the process of an order and prior to its respective payment, customer will be immediately informed.

3.3 If the actual price of the product ordered is superior to the one mentioned on the Site, customer will be contacted to accept or cancel the order. If the price is inferior, customer will be informed of the corrected value.

 

4. PRODUCT AVAILABILITY

4.1 All orders for products are subject to availability.

4.2 In the event a product ordered is temporarily out of stock or in any other cause of impossibility to supply the product ordered in due time, SECRET CORK shall notify the customer immediately by email, informing the estimated time for supply and informing also the customer that he/she may opt to cancel the order and to be reimbursed.

4.3 In the case referred to in the preceding paragraph, if the customer opts to cancel the order SECRET CORK will refund the amounts that may have eventually been paid by the customer.

4.4 SECRET CORK reserves the right to remove any product from this Site and to delete or modify any material or contents from this page, at any time.

4.5 SECRET CORK shall not be liable to the user or any third party, for orders regarding any product removed from the Site, as well as by the temporary lack of availability of any product in accordance with the provisions above this clause.

 

5. IMPOSSIBILITY TO COMPLETE AN ORDER

5.1 SECRET CORK assumes no responsibility for the refusal of order completion derived from involuntary exceptional circumstances or events of force majeure, even after confirmation of that order, undertaking only the obligation to communicate to the customer the impossibility of completing the order and the obligation to reimburse immediately the payments that have been made by the customer and related to that order.

  

6. CANCELLATION

6.1 In accordance to Decree-Law No. 24/2014 of February 14th, customers have 14 calendar days from receipt of the products ordered to change their mind and to exercise the cancellation right.

Customer needs only to make a clear statement that she/he wants to cancel the contract and a motive is not needed to be given.

To exercise the cancellation right customer should return the products within 14 calendar days and in perfect conditions. The return costs are of the sole responsibility of the customer. In the case returns against-refunding, SECRET CORK reserves the right to refuse the return or to invoice all costs related to this.

For the purpose of this clause, all returns must be directed to:

 

SECRET CORK

Rua Manuel Oliveira Nobre, 02,

4º O, 8700-498 Olhão, Portugal

 

6.2 SECRET CORK will refund all values received, including the outbound delivery cost (initial shipping costs from SECRET CORK to the delivery address), within 14 calendar days of receiving goods back. If the consumer has chosen to have the goods delivered by more expensive means than the cheapest standard delivery option offered, SECRET CORK do not have to refund the full outbound delivery cost, but only the cost of the standard delivery option which the consumer could have chosen.

6.3 Upon receipt, articles will be examined by SECRET CORK to check if all return conditions have been respected. SECRET CORK has the right to deduct value from the refund if the products show signs of unreasonable use leading to diminished value, namely if the product show signs that it has not just been checked but used or if its original specific packaging is missing or damaged.

 

7. EXCHANGE POLICY

7.1 Products purchased through this Site cannot be exchanged.

 

8. DEFECTIVE PRODUCTS

8.1 If the customer considers that a product presents some defect or is not in conformity with the contract at the time of delivery, she/he should contact immediately SECRET CORK by email  info@secretcork.com sending images or proofs of the problems found.

8.2 SECRET CORK will verify the information given by the customer and, if necessary, will instruct customer to return the product at SECRET CORK expenses.

8.3 In case of default, SECRET CORK will replace the defective product within a reasonable time. The replacement of the product returned in accordance with this clause will be subject to its availability. In the case of unavailability, SECRET CORK will reimburse the value paid by the customer, including shipping costs and other expenses customer has incurred.

8.4 NOTE: We are not liable for variations in colour, dimensions or shapes, since variations are possible with handmade products.

 

9. PERSONAL DATA OF CHILDREN

9.1 The www.secretcork.com manages solely data of major, legally capable persons. We ask the parents to try to regularly check the internet and e-mail activities of the minors under 18 years.

 

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